Returns & Exchanges
At Altec Lansing, we stand behind the quality of our audio products and offer a 30-day satisfaction guarantee on all purchases made through our official store. If you are not completely satisfied with your sound experience, you may return your item in its original packaging for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your Altec Lansing device, including all original accessories, manuals, and cables, in the original product box.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it to the outside of your shipping carton.
Drop Off and Refund
Drop off your package at any authorized carrier location; once our warehouse inspects the return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing