Frequently Asked Questions
Everything you need to know about your Altec Lansing audio experience.
How do I pair my Altec Lansing Bluetooth speakers?
To pair your device, turn on the speaker and enter Bluetooth pairing mode by holding the power button or the dedicated Bluetooth button until the LED light flashes. Select the speaker model from your device's Bluetooth settings to connect.
Are Altec Lansing speakers waterproof?
Many of our 'Everything Proof' models feature IP67 ratings, meaning they are waterproof, dustproof, and even float in water. Please check the specific product specifications for your model's exact rating.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days depending on your location.
What is your return policy for electronics?
We offer a 30-day return policy for products purchased directly from our store. Items must be in their original packaging and include all accessories to be eligible for a full refund.
How long is the manufacturer warranty?
Altec Lansing provides a 1-year limited warranty from the date of purchase covering manufacturing defects in materials and workmanship under normal consumer use.
Can I sync multiple speakers together?
Yes, models equipped with 'House Party Pairing' technology can be synced with up to 50 compatible speakers simultaneously for an amplified audio experience.